IT Administrator

Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk

• Update network applications as required

• Maintain daily tape backup and off-site tape storage

• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.

• Conduct technology training for new users

• Provide support to the Technology team

• Conduct briefings and demonstrations for users to enhance system productivity

• Assist in the development of training coursework and materials

• Maintain and expand knowledge base in area of expertise

• Monitor and remove virus, spyware, and other non-authorized software

• Complete special projects as requested

Associate’s degree in Computer Technology or related field.

• Minimum of two (2) to four (4) years prior experience with providing workstation support.

• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required. Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.

• A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality