Customer Service Representative

Title of the Job: Customer Service Representative

Brief description of the job:

Timely preparation of rates and quotes for customers and overseas agents.

Collaborate and build relationships with customers to strengthen service competitiveness

Communicate timely correspondence back to customers, track and resolving any issues regarding product.

· Timings: 9 hours shift (10:30 - 7:30)

Days: Monday to Saturday

· Requirements (Education): Bachelors / Master

• Ability to work in a blended operations and customer development role
• Self-motivated, assertive, and respond to brand metrics.
• Manages complex transactional or emotional customer situations promptly and professionally.
• Ability to multi-task in a fast paced environment with rapidly changing priorities
• Contributes to building a positive team spirit and puts success of team above their own interests.