Customer Service Representative - Issue Resolution

- Coordinate with the sellers on their complaint
- Taking escalations and solving seller issues (FCR)
- Escalate seller complaints to internal department and follow up
- Coordinate with seller on their complaints through calls or emails
- Discuss critical and chronic issues with their reporting authority
- Maintain the call quality and productivity as per the set target & ensure company compliance
- Meeting the Productivity and Quality KPI as per target assigned.

- Candidate should have atleast 1-2 years of relevant (customer service) experience.

- Minimum academic qualifications: Bachelors (Intermediate may also apply)
- Should have good leadership skills, ability to guide junior team members
- Excellent business communication and correspondence skills
- Excellent Verbal communication and writing skills with good English grammar
- Excellent Soft Skills: Able to handle irate customer and escalations on emails or calls
- Able to work in shifts
- Able to use computers software efficiently including MS Office [Word, Excel, PowerPoint]