Claim Adviser - UK Call Centre 5

For a UK based campaign, an experienced claims adviser to join it’s off shore office

in Karachi

- Night Shifts. (12 hours shift, 04 days working a week)

- 4 days working - 3 days OFF

Previous experience of dealing with claims is preferable for UK based company. Expertise in Energy & Gas, Warranties for appliance or home emergency claims is preferred but is not mandatory.
The role will involve assessing and responding to clients calls, chats, emails, log claims on our CRM and also to deploy engineers where possible.

Responsibilities:

Customer service and support

Answering Calls from the customer

Logging claims on system whilst customer is on call

Claim’s / Service allocation to engineer

Liaising with Engineers and customers to deploy and chase claims

Providing chat support to customers

Emails to customers and engineers

Membership enquiries

Quality control / compliance check

Admin work

Language Skills

Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers

Excellent command of the English language, good use of grammar skills, bilingual skills a plus

Ability to use a calculator and general knowledge of basic math skills, ability to calculate percentages

PC Skills

• Ability to skilfully access and navigate the Internet to obtain source information, etc
• Fluent on keyboard typing
• MUST be experienced surfing the Internet, navigating web pages
• Familiar with social network sites like Facebook and Twitter
• Must be experienced with instant messaging

Physical Abilities

Ability to sit at a desk and use a computer for up to 12 hours a day; ability to use hands and fingers to type on a keyboard and use a mouse to navigate. Vision sufficient to view small details on a monitor

Ability to hear and to verbally communicate using a telephone handset and/or connected headset device

Other

• Possess multi-tasking, planning, organization, and analytical skills
• Ability to complete the job/assignment in a timely manner
• Ability to maintain strict confidentiality
• Ability to work independently as well as within a team environment
• Possess company product, process and procedure knowledge
• Possess negotiation skills
• Ability to build rapport quickly
• Possess good follow-up skills
• Ability to generate Leads from chat queries
• Ability to demonstrate empathy with customers as situations arise