Customer Relationship Specialist 4

Under general supervision, in a 24/7 in-bound call center environment, Customer Relationship Specialists will provide support and problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. This is an excellent opportunity for fresh graduates who are willing to work in a competitive environment in rotating shifts. Regular trainings will be provided.

• Duties and Tasks/Essential Functions:

• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates

• Proper phone etiquette and Effective listening skills;
• Ability to speak and write clearly and accurately in English;
• Demonstrated proficiency in typing and grammar;
• Knowledge of relevant software computer applications and equipment;
• Knowledge of customer service principles and practices;
• Willingness to co-operate with others and work to the greater good;
• Multi-tasking capabilities;

• Ability to speak and understand the English Language well
• Excellent Comprehension and Selling Skills
• Basic Computer Skills
• High Energy and a Positive Attitude

Competencies:

• Exemplary Attendance and Punctuality
• Flexibility and a Team Player
• Has multi-tasking ability and keeps his calm under pressure.
• Problem solving capabilities

Conditions:

• Must be able to sit for long periods of time
• Position requires use of headset/microphone

The performance will be measured on the basis of an employee’s ability to identify and assess customers’ needs to achieve satisfaction