Customer Services Executive-Islamabad 20

To handle calls to and from the practice and ensuring the correct procedure is followed. It includes:

• Receive all calls to practice within three rings.
• Follow VR Script for all calls.
• Understand nature of call and action according to relevant procedure.
• Update CMD with relevant and correct information.
• Confirm key details with caller before ending call
• Transfer calls to correct departments when required using appropriate transfer procedure
• Ensure procedures are strictly adhered to and any issues are highlighted to the supervisor/team leader
• Update disposition application after every call.
• Ensure call history is maintained in CMD comments if applicable.
• Run follow-up report and schedule appointments accordingly.
• Anything and everything as requested by reporting Manager related to job.

• Excellent english written and oral communication skills - very good command of both spoken and written English
• American speaking accent will be preferred
• Having hands-on experience of using Ms-Excel will be a plus.