After Sales Support Coordinator

• Act as link between customer and company’s technical staff.
• Attend complaints from customers on call & email.
• Generate ticket against customer’s complaint in the system.
• Verify product’s serial number along with proof of sale before collection of any warranty item.
• Align engineer initially on call and then on customers’ premises to attend complaint.
• Collect all necessary data & documents for warranty claim.
• Keep customer up to date about the complaint progress.
• Coordinate with the Principal in case of delay from warranty center in resolution of compliant.
• Management of support documents filing.

Candidate should have good communication skills.

Candidate should have good coordination skills.

Candidate should have good Negotiation skills.

Candidate should have good Customer Support skills.