CSR-Sales Agent

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Sells services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Customer Focus

Customer Service

Data Entry Skills, Listening

Phone Skills

Verbal Communication

Building Relationships

People Skills

Interpersonal Savvy

Problem Solving

Sales Experience

Multi-tasking