Training Specialist - Call Center Business Unit 200

Span Bpo is a fast-growing Bpo that provides multi-channel customer contact management solutions for clients in the US. Span Group is excited to Professional Training & Development Department for our Call Center Business Unit.

The Trainer provides training and coaching of newly hired Customer Service Representatives for a specific projects. Trainer will identify gaps in training and deliver training solutions to provide Customer Service Representatives with a complete understanding of their role and the program.

Experienced in customer service training

Knowledgeable about existing and emerging training methods/tools

Knowledge of call center systems, ACD/IVR, performance statistics

Coaching and mentoring experience

Strong verbal and written communication skills

Strong presentation skills; strong analytical and problem solving skills

Ability to develop employees through positive motivation and training.