Job Description
Maintains customer records by updating account information.
Provide pricing and delivery information. Along with process orders, forms, applications and requests
Maintains financial accounts by processing customer adjustments.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Deal directly with customers either by telephone, electronically or face to face
Requirements & Skills
A customer service officer posses the following qualities:
Product Knowledge,
Quality Focus,
Problem Solving,
Market Knowledge,
Documentation Skills,
Listening/ Phone Skills,
Resolving Conflict
Analyzing Information ,
Multi-tasking
Stress tolerance
Efficient in computer skills
Benefits & Perks
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