Customer Service Executive

1. Attend calls through CRM and register complaints in ERP Software ·
2. To Co-ordinate with concerned service centers and resolve their issues·
3. Email Queries of Customer to Manager and Service Center Incharge·
4. To answer the customer queries ·
5. Prepare different report from software·
6. Follow up on pending complaints/delayed repair cases and ready for delivery units·
To call on ready for delivery complaint ·

• Communication skills
• Customer service focus
• Supervisory skills
• Problem analysis and problem-solving
• Decision-making
• Planning and organizing
• Initiative