IT Helpdesk Support Assistant 3

IT Helpdesk Support Assistant assists IT administrators of company in identifying and solving problems related to Hardware, software & networking and other items via telephone and remote desktop support.

Essential Duties:

• Interact with employees to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
• Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
• Escalate problems and requests according to established procedures.
• Research end-user problems to determine root cause.
• Maintain accountability and ownership of issue/request tickets.
• Provide proactive end-user management notification of problems.
• Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
• Participate in training required to develop and maintain skills necessary to support end-users.
• Perform basic administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
• Provide the support for Panda Antivirus installation and troubleshooting.

Non-Essential Duties:

• Maintain a high standard of business and ethical conduct with end-user and employees.
• Follow workplace and environmental, health and safety procedures and guidelines.
• Devoting your full business time, attention and energy to the company

Perform related duties assigned by management.

Microsoft Windows
Microsoft Office specifically outlook
Basic Networking and Hardware installation knowledge