Guest Relation Officer (GRO) 2

Require a GRO which should be resident of Islamabad.

Main Responsibilities will be :
Assists Restaurant guests efficiently, courteously and professionally.
Maintains and get regular feedback and contacts with the guests.
Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions.
Works closely with the Food and Beverages team specially Floor Manager and team.
Give courtesy calls and complete the call log for Performance Monitor daily.
Assists and coordinates with Front Office reception to ensure consistent service.
Handles guest complaints immediately and follows up thoroughly.
Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information.

Motivation and Convincing Power, Bold and attractive, Good Presence of mind.

Good grip on English and Urdu.