Experience Required
1 Year
Salary Range
8,000-10,000PKR
Career Level
Non-Managerial
Required Qualifications
High school diploma or equivalent knowledge of customer service principles and practices knowledge of relevant computer applications ability to type knowledge of administrative procedures numeric, oral and written language applications
Job Description
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal departments
Requirements & Skills
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
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