Sales Coordinator

• Prepare and issue quotations and sales order documentation in CRM software.
• Process customer orders and ensure timely order confirmations.
• Maintain and update customer records, pricing information, and sales databases.
• Follow up on quotations, inquiries, and pending orders.
• Assist the sales team in achieving monthly and annual sales targets.
• Serve as the primary point of contact for customer inquiries and order status updates.
• Build and maintain positive relationships with customers.
• Coordinate with customers regarding product availability, delivery schedules, and documentation requirements.
• Resolve routine customer concerns and escalate complex issues when necessary.
• Prepare sales reports, forecasts, and performance summaries.
• Maintain records of contracts, purchase orders, invoices, and delivery documents.
• Ensure compliance with company procedures and documentation standards.
• Support marketing and promotional activities when required.

Education Criteria

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• Additional certifications in Sales Administration or Customer Service are a plus.

Experience & Skills

• 3 to 4 years of experience in sales coordination, sales administration, customer service, or commercial operations.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with ERP and CRM systems.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• High attention to detail, problem-solving, and coordination skills.
• Ability to work under pressure and meet deadlines.
• Team player with a proactive approach.