Experience1 Year

Salary Range40,000–50,000PKR

Career LevelNon-Managerial

Education RequiredEducation: Bachelor's degree in Information Technology, Computer Science, BS (SE), or equivalent technical diploma.Experience: 01 year relevant experience. Fresh graduates with strong internships or freelance desktop support experience are encouraged to a

What you'll be doing

About Us

Global Consultancy & Tax Services (GCTS) is a consultancy firm providing services including business registration (SECP & USA LLCs), taxation (FBR & IRS), corporate compliance, accounting/bookkeeping, and IT solutions. We serve clients across Pakistan and the USA. We are a fast-growing, dynamic workplace that values accuracy, compliance, and continuous learning.

Role Overview

We are looking for an energetic, tech-savvy, and detail-oriented IT Assistant to manage daily office IT operations and provide technical support. Operations rely on cloud systems and demanding seasonal peaks, so ensuring reliable network uptime, smooth hardware performance, and prompt software provisioning is critical. This is a strong opportunity for a fresh graduate or junior IT professional to gain hands-on experience in IT infrastructure and desktop support.

Key Responsibilities

Hardware & Desktop Support
Set up, configure, and maintain workstations, laptops, printers, scanners, and biometric/attendance devices.
Troubleshoot hardware, operating system (Windows/Mac), and peripheral issues.
Ensure system patches, antivirus, and firewall rules are regularly updated to protect data privacy.

Network & Connectivity Management
Monitor and maintain the office LAN, Wi-Fi routers, and internet connectivity to minimize downtime during peak hours.
Coordinate with ISPs in case of link failures or slow speeds.
Maintain backup internet connections and implement seamless failover when required.

Software Provisioning & Access Control
Assist HR and operations with onboarding by creating official email accounts and setting up access to platforms (QuickBooks Online, Xero, IRIS, SECP portals, CRM tools).
Implement data security protocols and ensure access rights are revoked promptly on offboarding.
Provide basic training and technical guidance to new staff on company software and communication tools.

IT Inventory & Administrative Support
Maintain an up-to-date digital inventory of IT assets (PCs, laptops, monitors, peripherals, UPS, network cables).
Track routine maintenance schedules for hardware and backup power systems.
Support management with hardware replacement planning and specifications for office expansion.

What we're looking for

OS Proficiency: Installation, configuration, and troubleshooting of Windows and Mac operating systems.

Hardware Setup: Setup and maintenance of workstations, laptops, printers, scanners, and biometric/attendance devices.

Remote Support: Experience with AnyDesk, TeamViewer, or similar remote desktop tools.

Networking & Connectivity: Basic knowledge of TCP/IP, DNS, LAN; router configuration and Wi-Fi management.

ISP Coordination: Manage primary and backup internet links and coordinate with service providers for failover and issue resolution.

Cloud & Software Administration: Familiarity with Google Workspace and Microsoft 365 user management; provisioning access to platforms like QuickBooks Online, Xero, IRIS, SECP portals, and CRMs.

Security & IT Administration: Understanding of patch management, antivirus, firewall rules, data backup procedures, and asset inventory tracking.

Communication & Soft Skills: Good verbal and written English and Urdu; strong problem-solving, attention to detail, ability to work under pressure, and a proactive work ethic.