Recruitment And HR Operations Specialist

We are looking for a dynamic and detail-oriented Recruitment & HR Operations Specialist to manage end-to-end hiring and support HR operations within a fast-paced software house specializing in ServiceNow solutions. The ideal candidate will have experience hiring for technical roles and ensuring smooth HR processes across the employee lifecycle.

Key Responsibilities

Recruitment & Talent Acquisition

• Manage the full recruitment lifecycle for technical and non-technical roles, especially ServiceNow-related positions
• Source candidates through LinkedIn, job portals, and other creative channels using advanced Boolean search techniques
• Screen resumes, conduct initial interviews, and coordinate technical interviews with hiring managers and director operations
• Build and maintain a strong pipeline of ServiceNow talent (developers, administrators, consultants, business developers)
• Ensure a seamless and professional candidate experience throughout the hiring process

HR Operations

• Oversee onboarding processes, including documentation and orientation
• Maintain accurate employee records and HR databases
• Assist in attendance, leave management, and payroll coordination
• Ensure compliance with company policies and HR best practices
• Address employee queries and support day-to-day HR operations

Reporting & Process Improvement

• Track and report key recruitment metrics such as time-to-hire and hiring pipeline status
• Identify gaps and suggest improvements in recruitment and HR processes
• Support HR initiatives to enhance employee engagement and retention
• other relevant HR-related activities

• Hands-on experience with LinkedIn sourcing and Boolean search
• Familiarity with ATS and HRIS systems
• Strong organizational and multitasking abilities
• High level of professionalism and confidentiality
• Experience hiring for technical roles, especially ServiceNow or IT-related positions
• Strong understanding of recruitment strategies and HR practices
• Excellent communication (in English) and stakeholder management skills
• Ability to work in a fast-paced and target-driven environment