Appointment Setter - Night Shift

We are seeking a customer-focused and organized Appointment Setter to join our call center team in Lahore. In this role, you will handle outbound calls to schedule, confirm, and update appointments, ensuring an efficient process that supports both excellent customer satisfaction and operational effectiveness.
Key Responsibilities:

Make outbound calls to schedule, confirm or reschedule appointments with customers.

Accurately record and update appointment information in the scheduling system.

Coordinate with internal departments and field teams to confirm availability and scheduling details.

Maintain performance and quality standards set by management.

Deliver a professional, courteous, and customer-oriented experience on every call.

Qualifications & Skills:

Excellent spoken English, strong communication and active listening skills.

Basic computer literacy; familiarity with CRM or scheduling software is a plus but not mandatory.

Strong organisational and time-management abilities.

Ability to perform effectively in a fast-paced, team-oriented environment.

Prior call centre or customer service experience preferred but not required.

Comfortable handling a high volume of calls with patience and professionalism.

What We Offer:

Competitive salary based on your skills and experience.

Comprehensive training and continuous support to help you succeed.

Opportunities for professional development and internal advancement.

A friendly, supportive and inclusive work environment.

Performance-based bonuses and incentives.

Work Schedule & Work Type

Shift: Night Shift (Full-time)

Work Type: Onsite only – Remote option not available

Language Requirement:

English: Required (Fluency in spoken english)

Make outbound calls to schedule, confirm, and reschedule appointments.

Record accurate appointment details in the system.

Coordinate scheduling with internal teams.

Meet daily call and quality targets.

Provide professional and customer-friendly communication.

Follow company scripts, guidelines, and procedures.

Handle customer queries related to appointments.