Junior Support Specialist In Ride-Hailing Service

About the job

Are you passionate about technology and eager to kickstart your career in a dynamic, high-growth industry? We're hiring aa Junior Support Specialist in Ride-hailing service to join our innovative team!

Embrace our 'go tech' and 'grow together' values as you help shape the future of urban mobility. You'll be the first point of contact for riders and drivers, providing essential support, solving problems, and ensuring a smooth experience with our cutting-edge ride-hailing product. This role offers fantastic opportunities for learning, skill development, and career advancement within a supportive, collaborative environment.

We're looking for individuals with strong communication skills, a knack for problem-solving, customer-centric focus, and a keen interest in technology. If you're ready to make an impact and contribute to a thriving platform, apply today and grow with us!

Description

We are seeking a highly motivated and customer-focused Junior Ride-hailing Support Specialist to join our dynamic team. In this role, you will be at the forefront of ensuring a seamless and positive experience for both riders and drivers using our innovative ride-hailing product. Embracing our 'go tech' philosophy, you will work with cutting-edge solutions, directly contributing to the reliability and efficiency of our platform. Our 'grow together' culture means you will be part of a collaborative environment, with ample opportunities for learning, professional development, and career advancement.

Key Responsibilities:

* Provide first-line support to users (riders and drivers) via multiple channels including email, chat, and phone, addressing inquiries and resolving issues promptly and efficiently.

* Troubleshoot common technical and operational problems related to app functionality, booking processes, payment systems, and general service queries.

* Accurately document all interactions, resolutions, and escalated issues in our support systems.

* Collaborate closely with senior support specialists and product teams to escalate complex technical problems and contribute to continuous product improvement.

* Educate users on product features and best practices to enhance their overall experience.

* Monitor service performance and identify recurring issues to help inform future product and service enhancements.

* Adhere to service level agreements (SLAs) to ensure high standards of customer satisfaction.

Requirements:

• Basic knowledge of computer hardware and software.

• Good communication and interpersonal skills.

• Ability to work in a team and support colleagues.

• Willingness to learn and develop professional skills.

• At least 1 year of experience in customer support or a related field (preferable but not mandatory).

• Fluency in English and Urdu languages .