Back Office - Fulfillment & Customer Support Associate

Important:

This is NOT a work-from-home job.

You will be working from our physical home-office in Valencia Town, Lahore.

Please only apply if you live in Lahore and can commute daily to our office.

Company Overview:

We’re a fast-growing online e-commerce brand based in Valencia Town, Lahore, run by a passionate female entrepreneur. Our mission is to deliver comfort, style, and quality to customers nationwide — all while empowering women and creating flexible work opportunities.

Job Description & Responsibilities:

We’re looking for an educated, enthusiastic, and detail-oriented person to join our small but dynamic team. You’ll help manage our back office and customer support operations from home.

Key Responsibilities:

Handle order confirmation calls to customers.

Manage order fulfillment and courier coordination.

Organize inventory records and assist with stock tracking.

Provide customer support via WhatsApp, phone, and social media.

Assist with basic data entry, reporting, and admin tasks.

Qualifications / Experience Required:

Intermediate or Bachelor’s degree (minimum).

Confident communication skills in Urdu (basic English a plus).

Familiarity with e-commerce or customer service preferred — training will be provided.

Must be responsible, punctual, and eager to learn.

Location: Physical home-office in Valencia Town, Lahore
Not a remote / work-from-home role
Timings: 1:00 PM – 9:00 PM (Monday to Saturday)

On-Site (Valencia Town, Residence Based Home Office )

Must be based in Lahore, ideally near Valencia Town for occasional in-person handovers.

Timings:
1:00 PM – 9:00 PM (Monday to Saturday)

Salary Range:
Attractive salary package for the right candidate, based on skills and experience.

Benefits:

Training and mentorship directly from an experienced business owner

Supportive women-led work culture

Long-term growth opportunity

Preference:
Remale candidates are especially encouraged as this is a women-led business.

• Customer Support
• Phone Support
• Order Fulfillment
• Dispatch Support
• Social Media Posting
• Maintaining Stocks and inventory