Customer Support Representative - Taxi Dispatch Operator - UK 7

We are looking for motivated, reliable, and customer-focused professionals to join our team as Taxi Dispatch Operators (UK) in our Lahore office.

You will be responsible for managing inbound calls, booking rides, and coordinating with UK-based drivers to ensure efficient and timely operations.

Key Responsibilities

Answer inbound customer calls and process taxi bookings efficiently

Maintain accurate booking records and customer details

Communicate and coordinate with drivers for smooth operations

Provide excellent customer service and handle queries or complaints

Follow company procedures to maintain service quality

Requirements

Minimum 1 year of customer service experience (UK taxi dispatch preferred)

Excellent English communication skills (neutral or British accent)

Willingness to work UK shifts (evening and night hours)

Ability to work 8–12 hour shifts consistently

Strong multitasking, time management, and problem-solving skills

Professional, disciplined, and proactive attitude

What We Offer

Competitive salary package (Rs. 60,000 – Rs. 80,000 per month)

Annual performance bonuses

Paid annual leaves and holidays

Career growth opportunities in a professional environment

English Communication, Customer Service, Taxi Dispatch, Call Handling, Problem Solving, Time Management, Multitasking, Computer Literacy, Team Coordination, UK Call Center Experience