Job Description

The Retail Outlet Officer is responsible for managing the day-to-day operations of the courier company’s retail outlet. This includes handling customer inquiries, processing shipments, ensuring compliance with company policies, maintaining service quality, and supporting sales targets.

Key Responsibilities:

Greet and assist walk-in customers in a professional and courteous manner.
Handle booking and processing of international shipments.
Provide accurate information regarding rates, transit times, and services.
Ensure proper packaging, labeling, and documentation for all shipments.
Maintain accurate transaction records and daily cash reconciliation.
Handle customer complaints and resolve service-related issues effectively.
Promote company products and services to walk-in customers and small business clients.
Ensure compliance with company policies, safety, and operational standards.
Maintain cleanliness and visual standards of the retail outlet.
Coordinate with operations and delivery teams for shipment tracking and follow-ups.
Assist in achieving monthly sales and performance targets.
Prepare daily and weekly reports for management.

Requirements & Skills

Bachelor’s degree (preferred) or intermediate education with relevant experience.
1–2 years of experience in retail, logistics, or customer service (courier industry preferred).
Strong communication and interpersonal skills.
Proficient in MS Office and basic computer operations.
Customer-focused with problem-solving abilities.
Ability to work independently and handle multiple tasks efficiently.