Senior Tech Customer Support Representative (Fluent English) 2

Zealtouch is looking for a fluent English-speaking Tech CSR to join our support team. You’ll assist users via calls, chat, and email, handle KYC verifications, approve registrations, and detect fraud or suspicious activity.

This is not a sales role — we’re seeking a problem-solver who can guide users clearly and professionally.

Key Responsibilities:

• Provide inbound & outbound support via calls, chat, and email
• Guide users through KYC and onboarding processes
• Review and approve registrations after due diligence
• Monitor and identify potential fraud or suspicious activities
• Collaborate with internal teams to escalate and resolve user issues
• Maintain detailed logs of interactions and support cases
• Use CRM and calling tools effectively to manage workflows

What We Offer:

• Competitive Salary: PKR 100,000/month
• Profit Sharing Bonus
• Health Insurance coverage
• Gym Allowance
• A growth-oriented, remote-first work culture

• Fluent English (spoken & written) — must be confident on calls
• 4+ years of experience in customer support (preferably in fintech or crypto)
• Strong understanding of KYC, compliance, and fraud detection
• Comfortable using calling tools, CRMs, and support platforms
• Tech-savvy, detail-oriented, and calm under pressure
• Prior experience in a remote support environment