Customer Relationship Associate

Job Title: Customer Relationship Associate

Location: On-Site
Job Type: Full-Time
Shift: Night Shift (5:45 PM – 3:00 AM PKT)

About Veclar Technologies

Founded in 2018, Veclar Technologies is a U.S.-based B2B company delivering cutting-edge digital solutions tailored for real estate professionals across the United States and Canada. Our expertise spans digital marketing, IT support, and strategic client acquisition—helping real estate businesses grow and thrive in a competitive market.

Role Overview

We are seeking a proactive and customer-focused Customer Relationship Associate to join our on-site team. In this role, you'll be the key link between our company and clients, ensuring a seamless onboarding experience and building strong, lasting relationships. Your work will directly impact client satisfaction, retention, and business growth.

Key Responsibilities

Serve as the primary contact for assigned clients, delivering prompt and professional support.

Collaborate with Client Managers to understand client goals and recommend appropriate services.

Manage the onboarding process for new clients, ensuring a smooth and efficient transition.

Monitor client performance metrics to identify opportunities for upselling or cross-selling.

Respond to client inquiries promptly and escalate issues when necessary.

Maintain accurate client records using CRM tools.

Create and present performance reports for both clients and internal teams.

Coordinate with Sales, Marketing, and Operations to ensure client satisfaction and success.

Stay informed on industry trends to provide insights that support client retention and growth.

Meet and exceed KPIs related to client satisfaction, retention, and account expansion.

What We Offer

Career Advancement: Structured training, mentorship, and clear pathways for professional growth.

Innovative Work Environment: Be part of a tech-driven company revolutionizing the real estate industry.

Team Collaboration: Work in a supportive, team-oriented environment.

Competitive Compensation: Attractive salary, commission, performance-based bonuses, and paid training.

Work-Life Balance: Fixed night shifts aligned with North American hours and annual paid leave.

6 months to 2 years of experience in customer service, account management, or B2B sales.

Excellent verbal and written communication skills.

Proficiency in using CRM platforms and client management systems.

Strong organizational skills with great attention to detail.

Self-motivated and able to work independently and within a team.

Comfortable working night shifts in alignment with North American time zones.