Experience Required

1 Year

Salary Range

80,000-200,000PKR

Career Level

Entry Level

Required Qualifications

Bachelor's degree in Communications, Business, or a related field, with at least 1 year of experience in customer service or call center operations

Job Description

On It Communications, located in Islamabad, is a leading call center specializing in mortgage and solar campaigns within the telecommunications industry. Our ethos focuses on building lasting relationships with clients rather than just making sales. We pride ourselves on our exceptional service and commitment to customer satisfaction, ensuring that our clients always come first.

Responsibilities:
- Handle inbound and outbound calls related to our mortgage and solar campaigns.
- Build rapport with clients and address their inquiries or concerns effectively.
- Maintain accurate records of customer interactions and transactions.
- Work collaboratively with the team to ensure operational excellence and client satisfaction.
- Continuously seek to improve customer service delivery and enhance client relationships.

Requirements & Skills

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to handle pressure and manage multiple tasks.
- Proficient in using CRM software and other relevant tools.
- Solid interpersonal skills to engage with diverse customers.