Experience Required

1 Year

Salary Range

80,000-200,000PKR

Career Level

Entry Level

Required Qualifications

Bachelor's degree in Business Administration, Communication, or related field is preferred

Job Description

On It Communications, a leading company in the Telecommunications industry located in Islamabad, focuses on delivering unparalleled customer service through our mortgage and solar campaign call center. We believe in building lasting client relationships and ensuring our customers' happiness. Join our team and enhance your skills in customer interaction and service excellence.

Responsibilities:
- Handle inbound and outbound calls for mortgage and solar campaigns.
- Engage with clients to understand their needs and provide appropriate solutions.
- Maintain detailed records of interactions and follow-up where necessary.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Meet and exceed set targets for client engagement and conversion.

Requirements & Skills

- 1 year of experience in call center operations, preferably in telecommunications.
- Strong verbal communication and active listening skills.
- Ability to handle different customer personalities and resolve issues effectively.
- Proficient in using call center software and MS Office applications.
- Excellent time management and organizational skills.