Customer Support Executive 10

We’re looking for a friendly, empathetic, and detail-oriented Customer Support Representative to join our team. In this role, you’ll be the first point of contact for our customers, helping them resolve issues, answering questions, and ensuring they feel valued and supported.

Responsibilities

Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner.

Troubleshoot product or service issues and escalate when necessary.

Maintain accurate records of customer interactions and feedback.

Collaborate with other teams (Product, Sales, Operations) to improve the customer experience.

Proactively identify recurring issues and suggest solutions to enhance processes.

Meet or exceed key performance metrics such as response time, resolution rate, and customer satisfaction scores.