Customer Support Executive 10

We are looking for a Customer Support Executive to join our growing team. The ideal candidate will have excellent communication skills, a customer-oriented attitude, and the ability to handle inquiries via phone, email, and chat in a professional manner.

You will be responsible for assisting customers with their queries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

Handle incoming customer inquiries via phone, email, and chat.

Provide accurate information about products and services.

Resolve complaints and escalate issues when required.

Maintain records of customer interactions and feedback.

Collaborate with internal teams to improve customer experience.

Required Skills & Qualifications:

Bachelor’s degree (preferred but not mandatory).

Excellent communication skills in English (verbal & written).

Prior experience in customer support, BPO, or call center environment is a plus.

Strong problem-solving and conflict resolution skills.

Ability to handle different personalities with a customer-first approach.

Proficiency in using MS Office and CRM tools.

Strong organizational skills and attention to detail.

Ability to work flexible shifts, including weekends if required.

• Excellent communication skills
• Strong problem-solving and conflict resolution skills.
• Proficiency in using MS Office and CRM tools.
• Strong organizational skills and attention to detail.