Customer Sales Representative 10

We are hiring an "Outbound Sales Agent" for our USA Telecom Campaign.
- Strong English Communication Skills
- Minimum 1 year of experience is required in any USA campaign.
- Up to 55k Basic salary along with uncapped commissions
- Bonuses and other benefits for top scorers.
- No target
- Travel Allowance for females only

Night shift Timing: 08 pm to 5 am
Location: Johar Town, Lahore

Note: Prior experience in the USA market and telecom industry is a must; however, candidates with no prior experience but extraordinary English communication skills are also encouraged to apply.

Basic Skills Required

English Communication Skills

Fluent in spoken and written English

Neutral or near-neutral accent

Good listening and comprehension

Customer Service Mindset

Patience and empathy

Ability to handle difficult or irate customers calmly

Positive and professional tone

Basic Computer Literacy

Comfortable using a computer, typing quickly & accurately

Familiarity with MS Office, Google tools, or CRM software

Ability to handle multiple tabs/screens

Telephone Handling Skills

Clear articulation over the phone

Active listening and taking notes

Following scripts and adapting when needed

Problem-Solving & Critical Thinking

Ability to understand the customer’s issue quickly

Suggesting appropriate solutions

Escalating calls when necessary

Time Management & Multitasking

Handling multiple tasks (typing + listening + talking)

Meeting deadlines and shift schedules

Team & Work Discipline

Punctuality for night/US shift hours (e.g., 8 PM – 5 AM PKT)

Ability to work under pressure

Willingness to follow SOPs and training