Experience Required

2 Years

Salary Range

75,000-80,000PKR

Career Level

Non-Managerial

Required Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Job Description

The Institute of Contemporary Studies, located in Rawalpindi, is a leader in holistic, career-driven education within the hospitality industry. We are looking for a dynamic Customer Service Manager with a minimum of 2 years of experience to ensure exceptional service and customer satisfaction in our tourism sector.

Responsibilities:
- Oversee and manage customer service operations in the tourism department.
- Train and mentor staff to deliver superior customer experiences.
- Handle customer inquiries and resolve complaints promptly and effectively.
- Collaborate with other departments to enhance service delivery.
- Analyze customer feedback and implement improvements.

Requirements & Skills

- Strong interpersonal and communication skills.
- Proficient in conflict resolution and problem-solving.
- Knowledge of hospitality and tourism trends.
- Ability to work under pressure and manage a team.
- Customer-focused mindset with a passion for service excellence.