Job Description

Job Responsibilities:

Respond to customer queries and issues in a timely and professional manner ensuring prompt and effective resolution of their queries and issues.
Develop and implement monthly social media calendars with creative, timely, and relevant posts.
. Collaborate with the content writer and design team to ensure posts are visually appealing and carry strong messaging
Generate fresh ideas for content themes, interactive posts, and digital outreach strategies to boost engagement and improve conversion rates.
Manage and schedule posts across social media platforms using Meta Business Suite.
Boost posts and track performance via Meta Business Suite to optimize reach.
Run and manage Meta ads, monitor performance, and adjust strategies based on da
Document each customer’s question / problem and maintain accurate records of customer interactions.
Understand and effectively communicate information about the company's products or services to customers.
Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
Participate in training sessions and ongoing professional development to enhance skills and knowledge.

Qualifications:

Bachelor's degree in IT, BBA, Mass Communication or related field.
Previous experience in customer service or support role, preferably in a chat-based environment.
Good communication and follow up skills.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Knowledge of using social media platforms (WhatsApp, Facebook, Instagram, LinkedIn).
Strong problem-solving skills with attention to detail.
Proficiency with MS Office particularly MS Excel.

Requirements & Skills

Good communication and follow up skills.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Knowledge of using social media platforms (WhatsApp, Facebook, Instagram, LinkedIn).
Strong problem-solving skills with attention to detail.
Proficiency with MS Office particularly MS Excel.