Pharmacy Branch Manager 10

Job Title: Pharmacy Branch Manager

Company: Nova Pharmacy (A Project of Nova Health)
Location: Lahore
Job Type: Full-Time | On-Site

Working Days: 6 days a week
Shift Duration: 10 hours per day (Flexible between 7:00 AM – 2:00 AM)
Education Required: Intermediate (minimum), Graduation preferred
Experience Required: 8–10 years in retail and/or chain pharmacy operations

Supervisor: Operations Head / Managing Director

Location: Pharmacy / Branch

Position Overview

Nova Pharmacy, a key project of Nova Health, is seeking an experienced and performance-driven Branch Manager to oversee the full operational setup and performance of our pharmacy branch. The ideal candidate will be accountable for sales, inventory, staffing, customer service, and regulatory compliance while ensuring smooth, compliant, and profitable branch operations.

Required Competencies

Strong leadership, motivation, and team-building abilities

Dependable, trustworthy, and excellent interpersonal skills

Strong planning and organizational skills with a willingness to learn

Must maintain a professional appearance: clean, sober attire with a necktie in summer and blazer with necktie in winter

Proven ability to manage people, inventory, and sales operations

Main Responsibilities

1. Customer Service

Ensure customer queries are handled professionally by trained sales staff

Handle escalated complaints (pricing, refunds, returns, prescriptions)

Maintain effective relations with nearby clinics/hospitals

Ensure ethical and professional customer handling, including for credit clients

Monitor and evaluate sales staff performance regularly

2. Sales Administration

Oversee product dispensing, proper billing, and sales process

Ensure discipline, dress code, hygiene, and teamwork

Supervise shift scheduling and performance tracking

Plan doctor visits and promotional campaigns (e.g. handbills, sampling)

Prevent pilferage, enforce manual discount policy, and maintain inter-branch harmony

3. Inventory Management

Monitor expiries and manage shelf rotation (FIFO compliance)

Oversee ordering, receiving, placement, and storage of inventory

Ensure stock level optimization and returns of dead/expired stock

Coordinate inter-branch transfers with proper documentation

Monitor pricing/margin changes and ensure proper reporting and stock reconciliation

4. Sales Promotion

Visit doctors to boost prescription flow

Train team on product demos, brand awareness, and communication

Implement campaigns in line with company promotional policies

5. Pharmacy Management

Ensure clean, ergonomic layout of shelves and proper product placement

Liaise with maintenance for utilities and equipment upkeep

Ensure A/C and temperature-sensitive product compliance

6. Audits

Conduct routine and surprise audits of inventory and operations

Keep audit records, especially of high-value products

7. Accounts / MIS

Submit daily/weekly/monthly reports including:

Sales and purchase reports

Customer count

Attendance and performance logs

Staff salary details and overtime records

Variance reports and stock alerts

MIS reports as directed by management

Special Responsibilities

Train, mentor, and retain skilled team members

Monitor branch security and CCTV regularly

Complete additional assignments from senior management as required

Customer Service
Sales Administration

Inventory Management

Sales Promotion

Pharmacy management

Audits

Accounts/MIS