Administration Assistant 5

International Business Resources, located in Rawalpindi, Punjab, Pakistan, provides administrative support services to international clients. One of our key partnerships is with a UK-based logistics company, and we are now looking to expand our team to support this ongoing contract.

Position Location:

World Trade Centre (above Giga Mall), Rawalpindi

Role Overview:

As an Administration Assistant, you will be responsible for supporting our UK logistics partner by ensuring the smooth coordination of transport operations and maintaining effective communication with drivers, subcontractors, and customers.

Key Responsibilities:

Scheduling and allocating delivery jobs for upcoming days and weeks

Booking containers from ports and coordinating deliveries to end customers

Maintaining communication with drivers and subcontractors throughout the day

Providing customers with accurate estimated times of arrival (ETAs)

Using various online platforms for vehicle bookings and customs declarations

Managing and tracking proof of deliveries

Monitoring driver hours and conducting regular compliance checks

Handling customer inquiries and maintaining relationships with existing clients

Keeping internal records and databases updated

Managing vehicle defect reporting and resolution processes

Scheduling routine vehicle maintenance in line with company guidelines

Covering staff absences as required

Collaborating with other departments to ensure cost-effective and efficient operations

Strong communication skills with excellent command of English

Bachelor's degree (preferred)

Proficient in email and communication tools

Skilled in Google Sheets and/or Microsoft Excel

High level of numeracy, literacy, and IT competency

Excellent organisational and time management skills

Customer-focused with strong interpersonal skills

Passionate and motivated to contribute to the team's success

Ability to work the afternoon shift starting at 16:00 PKT