Customer Service Representative 4

We are looking for a Customer Service Representative to join our dynamic team at The One Stop Services. As a CSR, you will be the first point of contact for our customers, assisting them with inquiries and service-related issues via phone. Your goal is to provide a positive customer experience, resolve issues efficiently, and ensure satisfaction.

Responsibilities
-Make outbound cold calls to potential customers in the UK

-Clearly explain our energy solutions and services

-Quickly develop value-based business relationships with B2B customers.

-Identify the customer needs and requirements.

-Develop good relations with the clients over the phone in order to convert those leads into sales

-You will be assisting the sales supervisors and transferring the potential calls to your supervisor who will be converting those transfers into sales.

-Previous call centre or telemarketing experience preferred (UK campaign experience is a plus)

-Excellent English communication and interpersonal skills

-Comfortable with cold calling and handling objections

-Self-motivated, target-oriented, and positive attitude

-Basic computer literacy