IT Engineer - Cloud / Helpdesk

Location: Pakistan (Remote)

Working Hours: 9 PM – 5 AM Pakistan Time (Aligned with Canadian clients)

Company: TicketFlow – Modern IT Support & Automation Solutions

TicketFlow is a fast-growing Canadian tech company delivering modern IT support, ticket automation, and cloud solutions to small businesses across North America. We combine human expertise with AI-powered tools to provide next-generation support at unmatched value.

We're expanding our remote team and looking for a reliable IT Support Engineer based in Pakistan who can work night shifts to align with Canadian business hours.

Key Responsibilities

• Respond to customer support tickets via our AI-enhanced system
• Troubleshoot issues related to Microsoft 365, email, Windows, and common SaaS tools
• Install/configure software and provide remote desktop assistance
• Perform basic cloud environment maintenance (e.g., Azure, Google Workspace)
• Communicate clearly with clients in fluent English
• Escalate or resolve issues in a timely, professional manner
• Contribute to improving documentation and internal knowledge base

Salary

• PKR 80,000 – 100,000 per month (based on experience)
• Internet reimbursement included
• Fully remote position with long-term growth potential

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 3+ years of IT support/helpdesk experience
• Strong knowledge of Microsoft 365, Windows OS, email setups
• Experience with RDP, AnyDesk, or similar remote support tools
• Fluent written and spoken English (must be comfortable with clients)
• Willingness to work night shift hours consistently
• High-speed internet connection required (minimum 20 Mbps) — cost reimbursed monthly

Preferred / Bonus Skills

• Experience with Azure or Google Workspace
• Familiarity with basic scripting (PowerShell, Bash, etc.)
• Exposure to automation tools (e.g., Power Automate, Zapier)
• Knowledge of Zoho, Shopify, or ticketing systems (e.g., Freshdesk)