Customer Care Agent 2

Are you ready to take on an exciting role with a leading name in the label industry? AA Web Solutions, based in Peterborough, UK, is a renowned supplier of premium labels, catering to diverse customer needs across industries. From plain to printed labels, rolls to sheets, and a wide variety of shapes, sizes, and colors, we deliver tailored, innovative solutions that make us stand out in the market.

We’re looking for a proactive, customer-focused professional to join our Customer Care team. If you have excellent verbal and written English skills, a passion for delivering exceptional service, and at least three years of experience in a similar role, this could be the perfect opportunity for you! Experience dealing with UK customers would be a plus.

Why Join Us?

Be part of a fast-paced, customer-driven team that thrives on providing outstanding service.

Contribute to a growing industry leader with a strong reputation for quality and innovation.

Grow your career with training, support, and opportunities for progression.

Key Responsibilities

Respond to customer inquiries, quotes, and orders across live chat, phone, and email, ensuring SLA compliance.

Provide tailored advice and recommendations to meet customer needs and exceed expectations.

Proactively up sell AA Labels’ products and services.

Build strong relationships with customers, ensuring every interaction is followed up in writing.

Drive sales growth through consultative approaches and quotation conversion.

Follow up on sample orders and quotations to maximize order conversions.

Support colleagues and ensure seamless team coverage during absences or peak times.

Manage and oversee customer complaints, returns, and artwork-related queries to ensure timely resolutions.

Track and monitor express orders to ensure customer satisfaction.

What We’re Looking For Knowledge

Strong mathematical understanding, including geometry and measurements.

Expertise in customer care and relationship management.

Consultative sales and quotation conversion techniques.

(Knowledge of the label industry is a plus, but don’t worry – we’ll provide full training!)

Working Hours

12:00 pm – 09:00 pm (Monday – Friday)

Adjusted for UK daylight saving hours.

What’s In It For You?

Potential to earn performance-related bonuses

If you’re passionate about delivering exceptional customer experiences and are ready to take your career to the next level, we’d love to hear from you!

Apply now and become part of our journey to excellence.

Skills

Exceptional verbal and written English communication.

Professional telephone presence and outstanding interpersonal skills.

Strong problem-solving abilities with a keen eye for detail.

Time management and multitasking in high-pressure situations.

IT proficiency, particularly in Microsoft Office (PowerPoint, Word, Outlook, Excel).

Qualities

A positive “can-do” attitude and adaptability in dynamic environments.

Empathy and customer-focused problem-solving.

Ownership and accountability for seeing tasks through to completion.

Quick learner with the ability to apply technical knowledge effectively.