Calling Agent 200

We are seeking a professional and customer-oriented Calling Agent to handle inbound and outbound calls. The ideal candidate will be responsible for providing accurate information, resolving customer issues, promoting products or services, and maintaining high customer satisfaction.

Excellent verbal communication skills in the required language(s).

Active listening skills and the ability to understand customer needs.

Basic computer proficiency (CRM software, email, typing).

Ability to work under pressure and handle high call volumes.

Strong problem-solving and conflict resolution skills.

Patience, empathy, and a customer-oriented mindset.

Good organizational and time-management skills.

High school diploma or equivalent (Bachelor’s degree is a plus).

Prior experience in a call center or customer service role is preferred but not required.

Flexibility to work in shifts, weekends, or holidays (depending on company requirements).