Customer Service Representative

Haideri Consultants is seeking a highly motivated and professional Customer Service Representative to join our team. As the first point of contact for our clients, you will play a key role in delivering exceptional service, resolving queries, and supporting our recruitment and consulting operations.

Key Responsibilities:

Handle inbound and outbound customer calls and emails in a professional manner

Resolve customer inquiries and complaints efficiently

Maintain accurate records of customer interactions

Coordinate with internal departments to address client concerns

Provide information about our recruitment services and processes

Follow up on client applications and ensure timely communication

Proven experience in customer service or a similar role

Excellent communication and interpersonal skills

Proficiency in MS Office and CRM systems

Ability to multitask and stay calm under pressure

Fluency in Urdu (English is a plus)

Minimum education: Intermediate or Bachelor