Digital Marketing & Customer Service Representative

We are looking for a skilled and proactive Social Media & Customer Support Executive to manage our online presence and handle customer interactions professionally. The ideal candidate should have hands-on experience with Facebook, Instagram, WhatsApp, and online marketing, along with the ability to communicate clearly with potential clients.

Key Responsibilities:

Manage and update company pages on Facebook, Instagram, and WhatsApp Business

Create and post advertisements, updates, and promotional content

Respond promptly to customer messages, comments, and inquiries

Handle incoming calls and maintain a professional tone with clients

Keep daily records of leads and follow-ups

Coordinate with the management team on marketing and communication strategies

Use Canva or similar tools to design simple visuals for social media

Proven experience in social media marketing and customer communication

Excellent handling of Facebook Ads, WhatsApp Business, and Instagram

Good communication skills (Urdu and basic English)

Familiar with Canva or basic graphic editing tools

Self-motivated, punctual, and responsible