Customer Service Representative - English Speaking

Description:
We are a leading logistics and supply chain company based in Preston, UK. We are seeking an English Speaking Customer Service Representative with 5 years of experience to support our mission of revolutionizing last-mile delivery and enhancing customer experiences.

Responsibilities:

• Handle customer inquiries and resolve issues via phone, email, and chat in a timely manner.
• Provide accurate product information and order updates to customers.
• Collaborate with logistics and operations teams to ensure smooth delivery processes.
• Maintain detailed records of customer interactions and feedback.
• Assist in streamlining customer service procedures for efficiency.

Required Skills:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and customer-focused approach.
• Proficiency in customer service software and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Previous experience in the logistics or supply chain industry preferred.

6 days per week. 9 Hour Shifts between business operational hours of 11 am - 2am (PK TIME).