Job Description
Join our dynamic team at KH GLOABL , a leading player in the telemarketing industry based in Lahore, specializing in inbound and outbound sales campaigns in the energy sector. We are looking for enthusiastic fresh graduates to join us as Part Time Night Customer Service Representatives.
Responsibilities:
- Handle inbound and outbound customer calls with professionalism and courtesy.
- Provide information about our services and assist customers with their inquiries.
- Document interactions and maintain up-to-date records.
- Collaborate with team members to achieve sales targets and improve customer satisfaction.
- Support management in executing promotional campaigns.
Required Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work in a fast-paced environment.
- Basic understanding of accounting principles is a plus.
- Proficiency in MS Office applications.
Educational Qualification:
Bachelor's degree in any field; fresh graduates are encouraged to apply. Knowledge of accounting or customer service experience will be an advantage.
Requirements & Skills
Communication Skills
Clear and confident speaking voice
Fluent in English (especially for international campaigns)
Active listening
Persuasion & Negotiation
Ability to influence customer decisions
Handling objections calmly and confidently
Customer Service Skills
Patience and empathy
Friendly and helpful attitude
Conflict resolution
Sales Techniques
Understanding sales funnels
Using scripts effectively
Closing deals confidently
Product Knowledge
Deep understanding of the product/service you're selling
Ability to answer questions accurately
Time Management
Handling multiple calls efficiently
Meeting daily/weekly targets
CRM & Computer Skills
Using dialer systems (e.g., Vicidial)
Adaptability
Ability to handle pressure and rejection
Quick to adjust tone or strategy depending on the customer
Team Collaboration
Working with fellow agents and supervisors
Sharing tips and learning from feedback
Attention to Detail
Recording customer info accurately
Following call guidelines and compliance rules
Benefits & Perks
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