Manager Quality Assurance & Whistleblow Investigation

ASA MFB is a leading microfinance bank located in Karachi, committed to empowering individuals and businesses through innovative financial solutions. We are currently seeking a skilled Manager Quality Assurance & Whistle blow Investigation with 4 years of experience to join our dynamic team.

Responsibilities:
- Develop and implement quality assurance strategies and processes.
- Monitor and evaluate the effectiveness of quality assurance systems.
- Conduct audits and process evaluations to ensure compliance.
- Collaborate with departments to improve services and customer satisfaction.
- Train and mentor quality assurance staff.

Required Skills:
- Proficient in quality assurance methodologies and tools.
- Strong analytical and problem-solving abilities.
- Excellent communication skills, both verbal and written.
- Attention to detail and a commitment to quality.
- Ability to work in a fast-paced environment and lead a team.

Educational Qualification:
Bachelor's degree in Finance, Accounting, or a related field; relevant certifications in quality assurance are a plus.

• Strong Knowledge of IIA standards. Ability to work independently, and Communication & reporting.