Hospitality Manager

Job Description:
Marcopolo Resorts, a premier hospitality destination in northerns area, we are seeking a skilled Hospitality Manager. With a focus on providing exceptional service.

Responsibilities:
- Oversee daily operations, ensuring high standards of service and guest satisfaction.
- Manage staff and coordinate training programs to enhance team performance.
- Develop and implement effective hospitality policies and procedures.
- Handle guest inquiries, feedback, and complaints with professionalism.
- Monitor financial performance and assist in budgeting and forecasting.
- Collaborate with marketing teams to promote our services and special offers.

- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in accounting software and basic financial principles.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail with a passion for customer service.