Client Support / Call Center Agent 10

Respond to customer inquiries via phone, email, chat, and other communication channels.

Provide accurate and timely resolutions to customer issues and complaints.

Assist clients in troubleshooting technical or product-related concerns.

Maintain a deep understanding of company products, services, and policies to provide informed support.

Document and track customer interactions, issues, and resolutions in the CRM system.

Escalate complex issues to the appropriate department when necessary.

Follow up with customers to ensure their issues are resolved and satisfaction is met.

Identify and suggest process improvements to enhance customer service efficiency.

Meet performance metrics and customer satisfaction targets.

Handle high-volume inbound and outbound calls in a professional and courteous manner.

Follow established call scripts and protocols to ensure consistency in customer interactions.

Conduct customer surveys and gather feedback for service improvement.

Previous experience in customer service, client support, or call center roles preferred.

Strong verbal and written communication skills.

Ability to handle multiple tasks and work under pressure.

Proficiency in using customer service software, CRMs, and online chat tools.

Excellent problem-solving and conflict-resolution skills.

Patience and empathy when dealing with customer concerns.

Availability to work flexible hours, including weekends and holidays if required.

A high school diploma or equivalent (Bachelor’s degree is a plus).