E-Commerce Support Agent (Evening Shift)

Are you passionate about e-commerce and looking for an opportunity to contribute to a growing business? We are seeking motivated E-Commerce Support Agents to join our team for evening shifts. In this role, you will handle customer service tasks, process orders, manage inquiries, and support the overall day-to-day operations of our e-commerce platform.

Responsibilities:

Respond to customer inquiries via email, chat, and other channels

Assist in processing orders, returns, and exchanges

Troubleshoot customer issues and provide solutions promptly

Coordinate with suppliers and shippers for order fulfillment

Manage product listings, inventory updates, and ensure data accuracy

Monitor shipping statuses and provide updates to customers

Support the team with other e-commerce-related tasks as needed

Requirements:

Experience in e-commerce, customer support, or related fields (preferred but not required)

Strong communication skills (written and verbal)

Ability to multitask and work efficiently in a fast-paced environment

Proficiency in Microsoft Office, Google Suite, and basic e-commerce platforms

Attention to detail and problem-solving skills

Must be available to work the 6:00 PM to 2:00 AM shift

Benefits:

Competitive salary

Flexible working environment (on-site)

Growth opportunities within the company

Training and support for professional development

Job Type: Full-time

Pay: From Rs25,000.00 per month

Experience in e-commerce, customer support, or related fields (preferred but not required)

Strong communication skills (written and verbal)

Ability to multitask and work efficiently in a fast-paced environment

Proficiency in Microsoft Office, Google Suite, and basic e-commerce platforms

Attention to detail and problem-solving skills