Job Description
The First Law is dedicated to providing exceptional products and services to our customers. We pride ourselves on delivering outstanding customer experiences and fostering a collaborative, supportive work environment.
As a Customer Service Advisor, you will play a key role in ensuring our customers receive the highest level of care and support throughout their journey with us.
Key Responsibilities
Customer Support: Respond to customer inquiries via phone, email, live chat, and social media in a professional and timely manner.
Problem-Solving: Resolve customer issues efficiently by providing accurate information, troubleshooting, and offering appropriate solutions or alternatives.
Account Management: Assist customers with account-related queries, including billing, subscriptions, and product/service information.
Feedback Collection: Actively listen to customer feedback, document it, and escalate recurring issues to the appropriate teams for resolution.
Upselling and Retention: Identify customer needs and recommend suitable products or services to enhance their experience.
Team Collaboration: Work closely with other departments, including sales and technical support, to ensure seamless resolution of customer concerns.
Skills and Qualifications
Experience: Previous experience in a customer service, call center, or support role is preferred.
Communication Skills: Excellent verbal and written communication skills with a customer-first approach.
Problem-Solving: Strong analytical and problem-solving abilities to handle diverse customer concerns.
Technical Proficiency: Comfortable using CRM systems, ticketing tools, and other customer service software.
Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Empathy and Patience: A genuine desire to help customers and provide a positive experience.
Education: High school diploma or equivalent; additional certifications in customer service are a plus.
Why Join Us?
Competitive salary and benefits package
Opportunities for career growth and development
A supportive and inclusive team environment
Flexible working hours and remote work options (if applicable)
Comprehensive training to set you up for success
How to Apply
If you’re passionate about delivering outstanding customer service and want to be part of a dynamic, customer-focused team, we’d love to hear from you!
Requirements & Skills
Experience: Previous experience in a customer service, call center, or support role is preferred.
Communication Skills: Excellent verbal and written communication skills with a customer-first approach.
Problem-Solving: Strong analytical and problem-solving abilities to handle diverse customer concerns.
Technical Proficiency: Comfortable using CRM systems, ticketing tools, and other customer service software.
Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Empathy and Patience: A genuine desire to help customers and provide a positive experience.
Education: High school diploma or equivalent; additional certifications in customer service are a plus.
Benefits & Perks
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