Junior Customer Services Representative 6

Job Summary:

We are seeking Junior Customer Service Representative for our US based projects. As a Customer Services Representative, you will be responsible for providing exceptional support to our US / UK customers, responding to inquiries, resolving issues, and ensuring a positive experience for all customers.

Responsibilities:

• Respond to customer inquiries via phone, email, and messaging platforms in a timely manner.
• Provide proper information about our properties, services, and policies.
• To handle booking request, cancellation and refund.
• Maintain a high level of customer satisfaction by ensuring timely follow-up and issue resolution.
• Respond to customer review and feedback.

Requirements:

• 6 - months working experience in an International Call Center must require for this position.
• Previous experience in an international call center or customer service role will be preferred.
• Applicant must possess exceptional writing skills, language fluency, computer literacy, phone etiquette.
• Proficient in spoken English
• Excellent communication and interpersonal skills.