Customer Care Representative 4

Job Description:
Mass Logistics, a dedicated consumer services provider in Lahore, Pakistan, is seeking a Part Time Night Customer Care Representative. We specialize in streamlining logistics and supply chain solutions, emphasizing personalized services to cater to our clients' unique needs. Fresh graduates who are eager to start their careers in the accounting industry are encouraged to apply!

Responsibilities:
- Provide exceptional customer service and support via phone, email, and chat during night shifts.
- Assist clients with their inquiries related to logistics and accounting services.
- Resolve customer issues and complaints in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to enhance service delivery and improve client satisfaction.

- Strong verbal and written communication skills in English.
- Proficient in MS Office and comfortable with technology.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team during night shifts.