Inbound Call Center Representatives

Inbound Call Center Representatives needed who can answer high volume calls, create booking , assist customer, provide excellent customer support and de-escalate situations involving dissatisfied customers.

Responsibilities

Handle customer inquiries, address concerns or complaints

Answer Calls, create booking. Dispatch , communicate with drivers and customers

Helpful if has knowledge about social media and digital media / Marketing.

Hard working and motivated to learn , take responsibility

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Requirement:

High school diploma or general education degree (GED)

Minimum of one year experience in a high-volume inbound call center within the last three years

Ability to work shift work including days, evenings, and weekends

Excellent verbal and written communication skills - ENGLISH

Exceptional interpersonal skills and ability to build rapport with customers

Excellent time management and organizational skills

Ability to maintain a positive professional demeanor and composure when handling escalated calls

VERY GOOD ENGLISH , SPEAKING , READING , LISTENING, WRITING AND UNDERSTANDING.

Hard working, Punctual , computer skills , Social media handling.