Customer Care Specialist 30

Customer Support responsibilities include:

Handling and resolving customer inquiries via live chat in a timely and accurate manner

Providing accurate, valid, and complete information by using the right methods and tools

Keeping records of customer interactions, processing customer accounts, and filing documents

Taking the extra mile to engage customers and build sustainable relationships of trust through open and interactive communication

Managing complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution

Customer Support Requirements and skills

Fluent in writing and speaking English language

Knowledge of Microsoft Excel

Excellent communication and problem-solving skills

Multi-tasking abilities

Typing Speed must be good